I feel for you if u have been banned for simply playing a good, geared Huntard.
I have to be honest, I love playing Huntards also, and my first 3 toons were all Huntards. I levelled a BM to 100, and a Surv & MM to 90. And after learning their mechanics, I used to do the same thing and gear for every bracket. And yes u can really destroy by playing like that.
And u also become very quick with Countershot.
But to be banned and for them to say u have been botting, they really should provide what evidence they found. Just wait and see what they say. 6 months is a long ban which they wouldn't give for something trivial.
I'd be interested in what they have found, or believe they have found. Seems in this instance, it could be a case of guilty until proven innocent
Good to know I'm not the only one. I live chatted with a GM tonight (they apparently wont talk to you on the phone), and the outcome was basically that they received the appeal that I filed and i should receive a response within 24 hours. So at this point, I suppose I'm in a holding pattern.
for fun (and profit?) heres the chat log:
TYFOSSA21:26:35
Heya! This is Game Master Tyfossa, I'm looking over your ticket now. While I'm looking over this, how are you doin' today?
YOU21:26:51
not so great
TYFOSSA21:27:31
Takin' a look into the account now, but I'm not able to overturn this suspension here, since I'm not apart of the appeals team
YOU21:27:57
earlier i received a notice that my account has been suspended for use of 3rd party software. while i understand that is against TOS and is an actionable offense, i have one problem. I'm not actually using any 3rd party software or anything that violates TOS
YOU21:28:31
and all i can get in response to my question about ''what 3rd party software has been detected'' is no answer at all.
TYFOSSA21:28:42
I do see you have an appeals ticket in now, so once that gets answered, that'll be up to our appeals team to determine if it was done properly or not. 3rd Party Software includes anything that automates gameplay, or anything like that
YOU21:29:02
i dont use anything like that
YOU21:29:07
at all. and this is my problem
YOU21:29:23
i received an email that they have ''verified'' that im using something of that nature
YOU21:29:31
and i am not. and i want to know WHAT they say im using
TYFOSSA21:29:50
Regardless, I can't unsuspend the account. We'll need the appeals ticket to be pulled and responded to, and we can look it over there
YOU21:30:27
im not trying to get unsuspended. im trying to talk with someone who can start that process and maybe call me on the phone to tell me exactly what is going on
YOU21:31:18
all i get from customer support is that someone else is reviewing it. can the department that is reviewing it call me? i'd really like to talk to them
TYFOSSA21:31:40
As for the process being started, it's already begun since we submitted the appeals ticket, thats the first step. As far as calling about this, we generally don't handle appeals over the phone, but you can always submit a callback request for this, our phones are open for another 30m. If you're submitting a ticket, it should show up as an option
YOU21:33:06
i got a callback before from a CS rep that was basically useless. i need to speak with someone who is actually in that department so they can tell me what i did wrong.
YOU21:34:58
i dont use anything that automates gameplay. i never have. and ive been banned for doing something that i didnt actually do. i am not detecting any sense of urgency on the part of customer service to actually resolve this issue. ive been playing since '08 and have never done anything involving bots or scripts. to have this just come out of nowhere has me confused and very frustrated with blizzard CS
TYFOSSA21:34:53
Again, we don't handle appeals over the phone, we only handle those through the ticket system. The email details what we can tell you, any specifics like "What program was used" "How we found it" is not information we generally give out. When we close or suspend an account, we don't do it lightly, and will have evidence of our end of what we're punishing for
YOU21:35:51
it seems like this was done very lightly
YOU21:36:13
one minute im pvping with my friend, then i get a notice that ive been banned for botting. which im not doing
TYFOSSA21:36:28
I can assure you it was not. Regardless, we'll need to wait for the appeals ticket to be responded to for a final answer on this, is there anything else you'd like to talk about tonight?
YOU21:36:59
when will i hear about this?
TYFOSSA21:37:17
Within the next 24 hours
YOU21:40:01
and what happens if the suspension is upheld but i have legitimately not done anything wrong?
YOU21:40:14
im just out of luck? im the one that falls thru the cracks?
TYFOSSA21:40:34
If it's upheld, then it's upheld, I can't make a judgement call on whether or not it's the right call, but it would remain suspended if we can confirm the previous evidence is correct
YOU21:41:33
so then yes, if they make a mistake, im out of luck
TYFOSSA21:42:28
Alright, wait for their response, and see what they say. Anything else I can look into for you tonight?
YOU21:43:01
how many times can i appeal?
TYFOSSA21:44:42
A few times, I know. Not sure the exact number since I'm not on that team
YOU21:46:33
ok. and when i appeal, will it always be viewed by the same person?
TYFOSSA21:46:56
No, it will be a different person each time, a Game Master cannot second check their own work
YOU21:49:04
ok, last question. how often does this process of finding 3rd party software result in a false positive? ive been speaking to a bunch of friends about this, and they think its the result of % of successful interrupts in pvp. is it possible ive been banned because im legitimately good at my class?
TYFOSSA21:51:14
False positives almost never occur, because of the evidence we pull. We don't suspend accounts lightly, and we have all the evidence necessary to suspend an account. Which is why we have the appeal system, if this is a false positive, we can take a look at the evidence we have, but again, not something that commonly occurs
YOU21:52:40
ok, actually last thing, sorry. someone else told me that whenever a person gets mass reported, they get banned for 24 hours while an investigation is done. my friend and i were crushing people in battlegrounds, i have no doubt we got reported by frustrated players. probably a good number of them. is the 24 hour thing true?
TYFOSSA21:52:45
No
TYFOSSA21:53:01
For that, he may have been confused, that happens for spamming (Gold spamming specifically) but we don't suspend the account
TYFOSSA21:53:03
we just silence it
YOU21:54:53
interesting. ok, i guess. hopefully whatever department is reviewing this makes the right call. i dont know how you guys detect 3rd party software, but if whatever they use is actually working, they'll see im not (and never have been) using any
TYFOSSA21:55:05
I hope so as well, anything else you'd like to talk about tonight?
YOU21:55:51
no, thats it, thanks
TYFOSSA21:56:10
Most definitely. Hopefully we can give this a second look. Hope it looks up man
YOU21:57:03
me too. hopefully they'll see my account activity and realize im not botting.
TYFOSSA21:57:19
Definitely, we'll see what they say on that. Have a good night man
YOU21:57:43
you too