What are the requirements to use garrison blueprints ?

Discussion in '20s (Shadowlands)' started by Agsnael, Dec 25, 2020.

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  1. FiveSpice

    FiveSpice Veteran

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    This is beyond comical now:

    ----------------------------------------

    "Hey there XXXXXX, Game Master Chaneassan here today! We apologize for the delay in this response, as we're currently experiencing a high volume of world-wide contacts, while our teams are also making work adjustments to remain safe, in light of COVID-19. Thank you for reporting this as a bug. We have gotten multiple reports about by various people. While Customer Support can handle a ton of issues, one thing we're limited with are potential bugs, since we aren't able to fully investigate, verify, or manually fix the technical aspect of them. Has for your comment about bug reports not working. How it works is that when you report this as a bug, they may not receive replies but these are never overlooked. I know it seems that it can feel like your reports are lost in a sea of other reports, but there are actually people who monitor and review all reports made there, even if they don't directly reply. Once our Quality Assurance team receives the report, they can test the issue and attempt to recreate it. If they are able to replicate the bug and pinpoint the cause of it, they will send their information over to the Development team. From there, they can correct any issues within the code that need fixing, and then you'll see that reflected in patch notes or bug fix blog posts. I know this has been frustrating, but I hope this information helps. May you otherwise have a good week and take care."

    ----------------------------------------

    My latest response:

    Chaneassan

    You still have a problem.

    OK, you've outlined what happens when someone reports a bug - but you've not read what I have said.

    It's not that I have not had a response to a bug report that I have reported.

    It is that it is not actually possible to report a bug!!!

    Every response to me has wasted your time because you have not understood the fundamental issue here.

    YOUR BUG REPORTING SYSTEM DOES NOT WORK.

    It is not possible for me (& I guess anyone in Europe), to communicate with you to say "This Is A Bug".

    Looking at the screen grab will help you begin to understand.


    This is not frustrating, this is lunacy.

    Let's try it another way.

    What would I have to say to you, for you to look at the screen grab and respond like this: "I see we're sending you to the US-forum when we need to send you to the EU one where your account's based. We'll fix that."?

    ----------------------------------------

    Has anyone in the EU reported a bug, without a US account, or is it just me that gets kicked there?

    I feel invested in this now...
     
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  2. Brihan

    Brihan Member

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    I'm on EU, I report bugs in game, never used the US bug forum. If I want an issue/bug to gain more visibility, I post it on the forum EU / Customer Support
     
  3. FiveSpice

    FiveSpice Veteran

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    Thank you - could you post a link please?

    (The comedy continues - more next post.)
    --- Double Post Merged, Jan 11, 2021, Original Post Date: Jan 11, 2021 ---
    "Hey there XXXXXX! Game Master Ramrukhasa checking in with you today. Thank you for taking the time to reach out to us, I hope this message finds you well. All we can address from here is what has been previously stated. We here in Customer Support are unable to address or otherwise resolve bugs in game as we are not developers and therefore not the ones that make changes in game. If you would like to see changes for this, or anything else in the game made, while they may not be immediate as we would have no way to know that as again we are not developers, going through the paths in which we have provided are the best ways to do so. To touch on how to submit a bug again, I've grabbed this information for you: - If you choose the “Report Bug” option on the help menu, that will send your report directly to QA for investigation. This is better for shorter reports that don’t require *too* much detail. - Bug reports can also be submitted on the Bug Report Forum. This is a good option if you have a longer report to submit, want to attach screenshots/links, or add onto reports that others have submitted. Here's the link for the Battle for Azeroth Bug Report forum: https://eu.forums.blizzard.com/en/wow/c/support/bug-report We truly do want the game to be an enjoyable and fun experience for everyone that plays. We also want every voice to be heard, and to ensure that happens we must ask that the proper channels are taken in order to get that voice to the ones that can hear and make the changes you and others are requesting. While I know this was not the answer you were seeking, I do hope this information helps shed some light on the situation. If there are ever any other questions or concerns that you have for us, please don't hesitate to let us know! We're always more than happy to do what we can to help. In the meantime, I hope the rest of your day goes well, and nothing holds you back from having the absolutely epic experience you deserve!"

    Hi Ramrukhasa

    I feel we are getting so close to one of you actually reading what I write and really trying to understand it.

    You wrote: "- If you choose the “Report Bug” option on the help menu, that will send your report directly to QA for investigation. This is better for shorter reports that don’t require *too* much detail." Once more - that bit does not work. It takes me to a US forum.

    Now with the new link - I really thought we were going to get somewhere.

    You said:

    "- Bug reports can also be submitted on the Bug Report Forum. This is a good option if you have a longer report to submit, want to attach screenshots/links, or add onto reports that others have submitted.

    Here's the link for the Battle for Azeroth Bug Report forum: https://eu.forums.blizzard.com/en/wow/c/support/bug-report"

    Unfortunately your new link takes me to the screen which I have uploaded a screenshot of. 404 Error.

    (Chrome, Firefox & MS Edge Tested - it's you not me!)

    I feel we are so close to getting somewhere after all this time.

    I can't be the only person on EU servers who is unable to do this and has bothered to tell you about it. This is like fighting fog!

    I look forward to hearing from you.

    ----------------------------------------

    If we weren't furloughed & on lockdown I'd not bother, but this is my new hobby horse now.

    404 Error Screen.jpg
     
  4. Bestworld

    Bestworld MBA

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    You have some special kind of patience.
     
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  5. Brihan

    Brihan Member

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    So, for me ingame report works well (Escape > Support > Submit feedback or bug report > Enter the description of the bug and hit Submit

    I usually go there to post things: https://eu.forums.blizzard.com/en/wow/c/support/10/l/latest
    Tho you don't have devs here, and CMs don't relay bug issues to devs. Tho they can tell you if devs know about it, if it's being investigated, if there is a main thread where it would be better to post your comment so that reports on a same issue are regrouped. Tho, it always ends up with "submit the bug ingame".
    In a way, the forums are more there to raise awareness about bugs so that more players report them in game
     
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  6. FiveSpice

    FiveSpice Veteran

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    Thanks - I have been able to post in that forum.

    Tech Support At Last.jpg

    I'll update if I get any resolution - sorry this thread is wildly off topic now.

    TLDR:
    1. Garrisons old content so probably stuck as they are now.
    2. EU Bug Reporting suffering intermittent faults in-game & in-forum.
    3. GMs' literacy questionable.
    4. UK lockdown affecting sanity of furloughed population.
    --- Double Post Merged, Jan 12, 2021, Original Post Date: Jan 12, 2021 ---
    Boredom/Altruism/Procrastination. Ratios varies.

    Should probably do my tax return now. :-(
     
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  7. FiveSpice

    FiveSpice Veteran

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    "Xyphibennu here with you this evening Apologies for the delay getting back to you, it's pretty busy here recently as you can imagine That link is 404 because there is no Bug Report forum section on the EU here, so that link is incorrect. How it should work Ingame: Click the red ? mark on your action bars to open the Game Menu, go to Support at the top, and in that new screen you'll see "Submit feedback or bug report" as the 2nd picture under the search bar, it's Anub'arak. Clicking that should take you to a screen to either Submit a Bug, or Submit a Suggestion. That ingame screen shouldn't redirect you to the US Forums, as you'd need a US WoW account and characters to post there. As for the report itself and those Tokens, we've passed that onto the WoW team to get looked into, sadly no workaround for these in the meantime but keep a look out for Hotfix/Patch notes on the site. Hope your staying safe out there and all the best for the weeks ahead."

    Hi Xyphibennu

    OK, let's drop the Tokens issue - your colleagues eventually answered that part & now it's a distraction.

    Here's the problem, which I've explained seven times now & each person who responds has failed to read what I have written. So let's really focus on this now.

    YOU SAY:

    How it should work Ingame:
    Click the red ? mark on your action bars to open the Game Menu, go to Support at the top, and in that new screen you'll see "Submit feedback or bug report" as the 2nd picture under the search bar, it's Anub'arak.
    Clicking that should take you to a screen to either Submit a Bug, or Submit a Suggestion.

    That ingame screen shouldn't redirect you to the US Forums, as you'd need a US WoW account and characters to post there.

    I DO THAT (It's pretty simple let's face it) BUT IT DOES NOT "take you to a screen to either Submit a Bug, or Submit a Suggestion."

    IT DOES REDIRECT ME "to the US Forums,"

    And that is what you have yet to address. You've come close, but we're not there yet.

    Bug reporting does not behave as it should.

    How do we get you to:

    1. Acknowledge that?
    2. Commit to doing something about it?

    I look forward to hearing from you.

    --------------------------

    I can feel myself turning in to James Veitch now.
     
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  8. Calligraphy

    Calligraphy Member

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    Any reason you haven't attached the screenshots you uploaded here? If they can see that bug report and suggest an idea do not exist for you with their own eyes they can at least be better about escalating the issue. I remember once having to upload a youtube video of me trying and failing to remove my Experience Eliminated buff before I finally reached a GM who understood what I was saying and fixed the issue.
     
  9. FiveSpice

    FiveSpice Veteran

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    I have been uploading the screenshots every time - I didn't on this most recent occasion. (Not sure whether to assume they can or want to look back through the conversation.)

    I'm at the stage now that they have actually spotted the problem, it's just that they seem to be in denial:

    "That ingame screen shouldn't redirect you to the US Forums, as you'd need a US WoW account and characters to post there."

    But you're right, so yet again I've just added these two with the comment: "I've uploaded the screenshots again, to show you that what you say should not be happening IS HAPPENING!"

    Bug Report About Bug Reporting Bug - 06.jpg Bug Report About Bug Reporting Bug - 07.jpg

    I've done my tax return now, so I'm just finding the bus ride through crazy town entertaining. (Also currently reading The Psychology of Stupidity - free digital library loan. Not decided if it's me that's stupid yet...)

    Not sure now if I care about their bug reporting not working any more than they seem to. I'm just interested how long they can keep this up.

    Maybe I need to get out more....Oh.
     
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  10. Brihan

    Brihan Member

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    Well, for them to fix a bug, they need to ba able to reproduce it, so that they can understand it.
    None of my accounts has any similar issue with bug report in game. It might be a specific issue with your game, because I don't find other people with same issue when clicking on the "Submit feedback or bug report" button.
    By any chance (if not already done) try without having any addon on that might for whatever reason disturb the support UI.

    The only way i access to that screen that redirects to the forum is by:
    Contact Support > In-Game Issues > Quests and Achievements > Report a Bug
    Contact Support > In-Game Issues > Technical Issue > Report a Bug
    Otherwise, can't get to that screen from the first support screen
     
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  11. FiveSpice

    FiveSpice Veteran

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    "Hello XXXXX,

    I'm Specialist Game Master Asmoranom and I received your follow up ticket about both being unable to upgrade your followers as well as not being able to report the issue as a bug in-game.

    I completely understand the frustration of being unable to use those weapon and armor Enhancement Tokens as well as the frustration of being told to report a bug and, essentially, not being able to do so. There's a few things going on here. First, if you'll notice, the URL you are being redirected to is the US site and you play in the EU region. Unless you have a character level 10+ on an active US WoW account, you would not be able to post on those forums. The most likely cause for this is that you're logged into the US region of the Blizzard Battle.net Desktop Application. To address this, please log completely out of the game and app and then make sure you're logging into the EU region of the app.

    Which brings us to the next hurdle, if you will. Your account does not have active game time, which is required to post on the forums in any region, save for the Support and Technical forums. If you are still unable to report the bug while on the EU forums site, this would be why.

    Finally, you absolutely *can* submit a bug report in-game without being redirected to the forums. However, based on the screenshot you provided, it seems like there may be some interface issues going on. If you're unable to post on the forums as is, I recommend fully resetting the WoW User Interface and trying the in-game bug report again:
    I) Exit the game.
    II) Uninstall any addon managers you may use
    III) In the Blizzard Battle.net desktop app, click Options and select Show in Explorer (Windows) or Reveal in Finder (Mac).
    IV) Open the World of Warcraft folder.
    V) For Battle for Azeroth, open the _retail_ folder. For Classic, open the _classic_ folder.
    VI) Delete the Cache, Interface and WTF folders
    VII) Scan & Repair [http://us.battle.net/support/article/6572] World of Warcraft

    As my colleagues have explained, we have received reports of these follower tokens not functioning, but Customer Support is unable to directly assist with forcing them to work as we neither write nor correct existing code in the gmae.

    I understand that this may not be the answer you were hoping for, but I am glad to explain our scope of support on this. Have a great day, and, of course, if you need other assistance, don't hesitate to reach back out to us."


    ------------------------------------------
    Hi Asmoranom

    Thanks for your response which does reflect that you've read what I wrote.

    So to address the points that you raise - I've done everything that you said, which has taken me about 45 minutes. Here's the latest:

    - "Armor Enhancement Tokens..."
    * I'm so over this being an issue. I get it - I'm now way more frustrated that you all keep mentioning them now than the fact that it doesn't work...

    - "the URL you are being redirected to is the US site and you play in the EU region... The most likely cause for this is that you're logged into the US region of the Blizzard Battle.net Desktop Application."
    * Except I checked & I'm not - Screenshot attached (BattleNet EU.jpg) showing "Connected to: Europe". BUT I logged out & back in again as you suggested - zero effect. I am quite definitely (despite Brexit) connected to Europe.

    - "Your account does not have active game time..."
    * Agreed - & my number one guess as to why ultimately in-game Bug Reporting is not working for me, except - I can't even get to those forums & the in-game links to your US bug reporting forums.

    - "Finally, I recommend fully resetting the WoW User Interface and trying the in-game bug report again:"
    * Did all that. Zero Change! Latest screen grab attached: 18 Jan Not Fixed.jpg

    So in summary, I've done everything that you've suggested (beyond getting a subscription) and I am still no further forward. In-Game Bug Reporting does not work and it attempts to send me to a US bug-report forum: https://us.forums.blizzard.com/en/wow/c/support/bug-report/17

    Your move.

    XXXXX

    BattleNet EU.jpg 18 Jan Not Fixed.jpg
    ------------------------------------------
     
  12. Chops

    Chops Soccer Dad Moderator

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    god damn you're an asshole to those GMs. No wonder they arent helping you.
     
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  13. Calligraphy

    Calligraphy Member

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    At this point I don't think the GMs can help him, and he's not far off from a "We consider this closed, and trying to open more tickets on the subject will get your account actioned".

    They've acknowledged that his client has something buggy going on with its report function, that from Brihan we hear is not a universal issue with the EU client. Going to the EU tech support/bug report forums manually is likely his best bet.
     

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