I'm guessing that asking about mail is the problem. The only people that can't get mail are trials. So by process of elimination... Maybe not mentioning the mail and saying you accidently deleted it?
I don't know if they can tell you are trial, but I've had a GM know that I only had BC without me saying.
I opened 6 tickets attempting to change a riot stick into an eyepatch. None of the GMs mentioned the other ticketsAll the GMs I've spoken to seem completely unaware of previous tickets opened. Is there anything that happens if you just keep opening them? Anyone had any experience with this?