Quality of Customer Service.

Earlwing

Earlwing

Sheriff Earl
Has anyone else noticed a steep decline in the quality of service from the GMs, as of late? This isn't just on my F2P account, but on my retail as well. Every ticket I've opened in the last few months has been answered well past the estimated time, and always when I'm offline. I even had a ticket answered while I was logging in between toons, almost as if I was intentionally being dodged. It seems like every ticket I open gets the same pasted response that isn't even 100% relevant to what I was asking....

Anyways, just needed to ask if anyone else was seeing this trend, or if I've just had bad luck.
 
I've been experiencing the same on my F2P and on my P2P.
 
I've had some lovely GM support the past couple times. My account got locked and a GM solved it very quickly and was willing to do it even tho I didn't know the account name (filled in a fake one) and no ID-card. When you're offline you often get generic answers, getting them online is a whole different story.
 
i've only used customer service maybe 4 times. Last time was about 2 weeks ago...time before that was about 3-4 years ago I think. I contacted them 2 weeks ago because I had a new p2p account where the toon couldn't complete any quests. I submitted the ticket...3 days later the problem finally fixed itself and I cancelled the ticket....never did get any type of response. that was a p2p account.

i was pretty shocked by the turnaround time.
 
I've come to find, with GMs, really depends on the whim of who is answering the ticket...

They tend to give very different responses in my experience. I've had GMs transfer items from my p2p to my f2p twice before, (telling them upfront that it was an f2p) but many times they refuse to do so. I've also had a GM credit me for an achievement I had done years ago in vanilla wow (took 5 tickets), when they usually say up front they cannot assist AT ALL with achievements.

As far as wait time, the last one I wrote it took them 1 week to respond to it. I think twice, in the past year, have I actually spoken with one while I was online. I'll usually follow-up tickets on their website after the initial one.
 
You aren't a customer. You're a potential client.

Take it up with Potential Client Services.

Oh wait, there isn't one.
 
I had a GM exchange my argas ring when I took the wrong one. Was suprised that it only took 1 ticket.
 
Velius said:
You aren't a customer. You're a potential client.

Take it up with Potential Client Services.

Oh wait, there isn't one.
Click to expand...

I totally get where you're going with that, but in the real world, it's the potential clients that are treated the best, as any sales rep could tell you. One of my roommates works in a psychiatrist's office, and it's almost obscene the lunches and promos the pharm reps dole out trying to get their business.

The analogy is not completely perfect, but if we're talking about a genuine new player trial account holder, whom Blizzard is trying to get his business, then yes it would be in their interests to treat that potential customer at least as well as they treat current customers.

Potential clients are almost more valuable than current customers from a business point of view.
 
Blizzard is aware of F2P twinking, they're aware that they aren't going to buy game time because they are F2P twinks. They know you are of no source of revenue and will treat you as such. They aren't stupid. Most real "trials" don't even know how to form GM tickets, and wouldn't bother with it even if they did.

Blizzard is probably just as annoyed with F2P Twinks as they were with regular Twinks, if not more.
 
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Velius said:
Blizzard is aware of F2P twinking, they're aware that they aren't going to buy game time because they are F2P twinks. They know you are of no source of revenue and will treat you as such. They aren't stupid. Most real "trials" don't even know how to form GM tickets, and wouldn't bother with it even if they did.

Blizzard is probably just as annoyed with F2P Twinks as they were with regular Twinks, if not more.
Click to expand...

Not my experience. I've opened 3 tickets in the last two weeks relating 100% to ftp battlegrounds. All have been answered and acted upon in a timely, courteous fashion. They responded exactly as they have when responding to tickets from my retail account (now expired).

As far as being annoyed at/about twinks; I think you have to ignore much of what has happened to low tiers in the last four years to believe this is true. You can earn bis gear simply by playing the game without spending a dime. If that isn't a warm fuzzy hug I don't know what is.
 
Just talked to a GM. I made a ticket, I then went down to make coffee, when I came back 2 minutes later the GM was waiting for me. I was REALLY suprised.
 
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