Some friends have told me that they just politely asked and said that they need it to level with friends. Although, this doesn't really mean much, but I have a screenshot of a coversation of a GM telling me that the only possible way that they can give you a BoA item is if you reacently transfered but just forgot to bring it with you. But like I said, 1 GM telling me this isn't 100% accurate.
Other then that, I'd just keep trying. I just ended up transfering another character because I'm super impatient. Good luck.
Cheers.
Edit- Also, if you haven't been using stuck way too much, I'd suggest trying to fit that in your ticket 1 or 2 times. I've gotten a response as quick as 10 minutes doing so.