My character, Mummified, had experience turned off last time I had access to it, which was some time ago. On 9/23/2011 my account was recovered and unfrozen, I upgraded to Cata and began logging in to account for my characters in order to make sure everything was ok. When I logged on to my level 19 twink, he leveled to 20 instantly. The effort and cost it took to get this character set up to his current equipment was staggering. I wish to repair his condition to level 19 and no experience.
#1
1 hour ago
Nyildris
Customer Service Representative
Greetings Mummified,
Thank you for contacting the World of Warcraft Game Master Department. I apologize for being unable to discuss this ticket with you directly; however I hope this message finds you well!
After reviewing your petition I would like to extend my deepest sympathies for your having unintentionally leveled-up. Unfortunatelly at this time, Game Masters are unable to de-level a toon, due to the way that manually editing this type of information breaks characters. Specifically, for us to remove experience from a character so dramatically altars the game-code that the character literally becomes unplayable from that point on. It is for this reason that we are unable to provide your request at this time.
Moving forward, my strongest advice would be to -always- confirm the status of "experience gain" from your options menu. As a player myself, I understand all-too-well the frustration that can arise from this type of situation -- and believe me when I say that you have my deepest sympathies for Mummified having reached level twenty.
Once again -- Thank You for your patience in waiting to be contacted Mummified, and I wish you all the best.
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For any game play questions, please refer to our site at: <http://www.blizzard.com/support/wowgm/>. You can also check our forums at <http://www.worldofwarcraft.com> where you can discuss game issues with other users.
Again, thank you for contacting us, and I hope you enjoy your adventures in the World of Warcraft!
Warm Regards,
Game Master Nyildris
Customer Services
Blizzard Entertainment
www.Blizzard.com/Support