Squidgy
Legend
About two weeks ago I accidentally dinged level 20 on one of my twinks. Without really expecting any results I ofcourse made a ticket, asking them to delevel my character or sending my grandfathered items to a level 1 so I could atleast start over but keep my GFs. (Trying won't hurt, right?)
As expected, this is what they responded with after 4 days of waiting:
I made two more tickets before I was lucky enough to get a response from a GM that was thinking outside the box; he noticed that I recently underwent a character transfer.
I responded and said I wanted it done, and I also asked if they could unbind the Mindthrust Bracers I equipped minutes before I hit level 20. Three days later I logged on to find my twink restored on its old realm, and my MTBs in the mailbox on my bank alt.
TL;DR: I reverted a realm transfer which restored the character.
I realise this won't really help anyone since it's a fairly unique case but I thought it'd be fun to share a success story anyway.
As expected, this is what they responded with after 4 days of waiting:
Hey there.
I am very sorry to hear that this happened. It is your responsibility to double check that your experience is turned off when you play your character. Unfortunately Game Masters do not have the ability to downlevel characters.
I understand this is not the answer you wanted. Please always be as careful as you can be with your character, especially in sensitive situations like this.
I made two more tickets before I was lucky enough to get a response from a GM that was thinking outside the box; he noticed that I recently underwent a character transfer.
Hello. Good morning
I have to be honest we are not allowed to either delevel your character, and /or do what you ask (sending the items to a new character). I know this is not the answer you wish to read, but since twinks are not fully supported, the kind of assistance you request is outside the scope of intended support. As far as talking with someone else, I can direct you to csfeedbackeu@blizzard.com, that is an email address, since any in game request you make to a game master, will end receiving more or less the same answer, since policies wise, any of us cannot really help you. but I need to alert you that you will probably end up getting the same answer.
Having said that I noticed that your transfer/faction change was somewhat recent... we could cancel it and refund it, what would means that your character would be placed back in the original server and be lvl 19 again. Of course this means that you would have lost any progess made since the third of January. but it is the only way to resolve this.
If you wish to do this, please answer this message. We will then contact you to proceed as I mentioned above.
I responded and said I wanted it done, and I also asked if they could unbind the Mindthrust Bracers I equipped minutes before I hit level 20. Three days later I logged on to find my twink restored on its old realm, and my MTBs in the mailbox on my bank alt.
TL;DR: I reverted a realm transfer which restored the character.
I realise this won't really help anyone since it's a fairly unique case but I thought it'd be fun to share a success story anyway.