Ooohey, didn't know you were Natsume.
Yeah, the same thing happened right when I first made my account. The first time it happened they actually got the satchel out of the mail for me. But it happened a couple times after that and they wouldn't do it again.
I guess it depends on the GM when it comes to asking for stuff.
P.S. Welcome to f2p life. This is why we hate 24s, you don't understand our hardships and the struggles we face each day just getting by.
It's a relatively typical response; it's very rare that a GM will access something from your mailbox. While I hate to say it, it's one dungeon run - you can easily fix your mistake in the future.
The most interesting part of their response was "We allow Trial Accounts to 'twink'". One of the first (and most clear) responses I've seen from a GM on the issue.
Paramore this is domunique, im a night elf rogue I see you on my server, sorta cool you like one piece and fairy tail, you dont have to respond I just find it cool you have toons called natsu and mihawk. respect
"if i can't get assistance now, that means if i buy the game i won't get assistance, right?"