Believe I just got hacked:S

[Elithe]

I got an e-mail today:



------------------------------------------------



World of Warcraft - Account Verification‏

From: noreply@blizzard.com

Sent: 19 April 2009 01:21:39

To: My e-mail adress

*** NOTICE OF FINAL WARNING ***



Account Offense: Violation of EULA and Terms of Service - Transfer of Account Ownership



Details: An investigation of your World of Warcraft account has found strong evidence that the account in question is being sold or traded. In accordance with EULA section 4, Paragraph B, listed below:



World of Warcraft -> Legal -> End User License Agreement



and Section 8 of the Terms of Use:



Blizzard Entertainment -> Legal -> Terms of Use



A 3-hour probationary suspension is pending on this account, awaiting confirmation from a specialist. A final warning has been issued. The investigation will be continued by the Account Administration team to determine the any further suspensions. If the account in question is found in violation of the EULA and Terms of Use, further action will be taken. Be aware that any additional inappropriate actions may result in the permanent closure of the account.



Thank you for respecting our position on this matter.



=========================================================

** We request that you verify your legitimate ownership of the account here:



https://eu.battle.net/login/

=========================================================



Any disputes or questions concerning this account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, please visit us at Blizzard Support.



Account security is solely the responsibility of the accountholder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.



Please visit the World of Warcraft Policies and Terms of Use Agreement: (http://www.wow-europe.com/en/policy/) and (http://www.wow-europe.com/en/legal/termsofuse.html) for further information.



Regards,



Billing & Account Administration

Blizzard Entertainment

http://eu.blizzard.com/support/accountadmin/



-----------------------------------------------



So I followed the links thinking it was legit, and now I can't log into my wow account and I can't retrive the password.



Any suggestions?

 

[Luka]

LMFAO you actually fell for it

 

[Elithe]

Thanks for the useful response, just assumed noreply@blizzard was legit. I knew these things were around just didn't know they used such good e-mail adresses.



To be honest, it's quite sad people actually do this.

 

[Deadhed]

you can probably still change your password, i would email a blizzard GM and get him to ask you the secret question or whatever and send a confirmation to your email and change the passwords, the account holder email, the question, if you get the account back. not sure if you can because ive never had my account hacked so ive never had to go through this so this is what i would expect the blizzard employees to do in this situation.

 

[Rapt0R]

Write an email to Blizzard Account Management Department with all the details etc., you can find the email around the site.

 

[Elithe]

Yea done so now, thanks guys

 

[Heró]

the way to check if its legit is to see if it asks for your details at all



if it does, fake.

 

[Wingman]

The people sending these out must have a way of finding out email addresses of people that play WoW. I am curious as to what WoW related sites you have recently input your email address.

 

[Juke]

It's not hard to get a company's subscription lists.

Companies buy them all the time to peddle their wares.



Some shell probably legitimately bought Blizzards' sub lists through Activision or somesuch.



Repost from Restokin (<3):

If you aren’t 100% sure if an e-mail is from Blizzard you can ASK before replying and/or clicking links! A good way to ask is to post the text of the e-mail (without identifying information/malicious links) in the Customer Service forum. The regular posters & the blues are all pretty good at playing “spot the scam.” If you don’t want to post things on the CSF, you can also e-mail it to billing@blizzard.com, and wait to respond until you hear back from them.



That said, how we play the “spot the scam” game is by looking for things like typos. Usually, people typing the scam things are bad at spelling (edit: Brent says they’re even learning how to spell!). They also tend to put in links to regions that your account isn’t in (ie. if you are from a US server, they’ll sometimes say it’s from an EU representative).



Remember that Blizzard will NEVER ask for your name, password, or other personal information by e-mail. If they do ask for information, it’s usually because your account is already locked/banned.



They will never threaten to ban you if you don’t respond to an e-mail. They lock first & ask questions later. To avoid having to click on links on possibly malicious posts, please go directly to the Blizzard support page here. Anything that Blizzard would be linking you to is already on their support page and you can find it directly by searching for key phrases rather than clicking on links. You can also log directly into your account management page rather than clicking on links there.



The e-mail address should be from Blizzard.com. However, it’s pretty easy to “spoof” something that looks like it’s from a real e-mail address, so be careful even if it looks like the real thing.



If you spot a scam, forward it to hacks@blizzard.com . This is the department where they handle all of those kinds of bad things that are floating around the internet.



If you DO get scammed, please also visit the customer service forum for directions on how to check for threats and/or recover your account (and please be nice to them over there, they really are just trying to help).

Blizzard doesn’t ever get you to reply to an e-mail or click on a link. Blizzard sends out “donotreply” type emails so you should never ever be able to react to a real blizzard e-mail without logging into account management or the forums first.

~ Brent