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Thought I'd make myself useful and try OP's problem with the Cauldron again, but it's still not doable for me.

Hi there, Unfortunately I don't have a solution for you, but wanted to let you know I've run into the same issue. I tried numerous times and also submitted a ticket to customer support. After two weeks I finally got a reply, but they told me everything works fine. If I learn more I'll be sure...