official post: User Interface 6.1
Another usefull tip by Rollop:
you’ll need to log in to every character that currently has heirloom items in their bags or bank or void storage in order to add their heirlooms to the collection
Another usefull tip by Rollop:
Not sure this has been posted anywhere yet, but if you're linked, and going for the heirloom hoarder achievement and the lvl 1 mount, make sure you log onto your trials first, and then onto your paids last to earn it. The reward comes in the mail, so unless you have a gm move it between accounts you're sol.
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