Throdwelor
Legend
This is the latest response from Customer Support:
Hi Rðannðk!
Well, as you're aware starter edition accounts cannot claim mail from the mailbox. They would need to be upgraded to a full account before you can grab items that another players sends to you.
However, seeing how it was one item, I was able to pull some strings for you and make some magic happen. As such, I grabbed the Void Touched Satchel from the mailbox manually for you. So, look for that in your bags. Just keep in mind that this is a one-time exception and not something we'll be able to do in the future. However, find the Void Touched Satchel in your bags and afterwards, you'll be all set! =)
Let us know if you have any other questions or concerns!
-Lupgaron
Specialist Game Master
Blizzard EntertainmentView attachment 6385
Hi Rðannðk!
Well, as you're aware starter edition accounts cannot claim mail from the mailbox. They would need to be upgraded to a full account before you can grab items that another players sends to you.
However, seeing how it was one item, I was able to pull some strings for you and make some magic happen. As such, I grabbed the Void Touched Satchel from the mailbox manually for you. So, look for that in your bags. Just keep in mind that this is a one-time exception and not something we'll be able to do in the future. However, find the Void Touched Satchel in your bags and afterwards, you'll be all set! =)
Let us know if you have any other questions or concerns!
-Lupgaron
Specialist Game Master
Blizzard EntertainmentView attachment 6385