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Computer Troubles! Help!

Discussion in 'Question & Answer' started by Captain, Sep 5, 2017.

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  1. Captain

    Captain •ßøbbÿ• ;p

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    Hey! a week ago I upgraded to the new Nvidia driver which has optimization for Player Unknowns Battlegrounds. It was FLAWLESS and even slightly made my other games better. a couple days later, I decided to clean the inside of my pc with a compressed air can. My PC is extremely clean, so I didn't really do much except try it for the first time, making sure not to tilt it, and trying it on my hand before blowing air at my pc. After I did this, I turned on my PC and loaded up Overwatch, which crashed after playing it for 5 minutes, giving me the "Rendering device has been lost!" error. After that I tried H1Z1, which crashed after startup, being on the menu for only a minute. After that I tried Rocket League, with less intense graphics then the other games, and it ran perfectly, with only a minor issue when I alt tabbed, but that wasnt even noticeable.


    Now, I can do anything on my PC besides play the games I want...

    Things I've tried: Contacting Nvidia, which made me wait 1 hour, then wasted 2 hours of my time with a foreign "support agent" that could barely speak english.

    Reverting to the last driver I had for my GPU

    Clean reset of my windows 10

    Picture of what happens when I run my games for a couple minutes http://imgur.com/a/FIZbn

    PC specs:
    Processor Intel(R) Core(TM) i5-6402P CPU @ 2.80GHz, 2808 Mhz, 4 Core(s)
    Graphics Card Nvidia GTX 1060 3gb
    Ram 8gb
    x64 based Windows 10

    Also: GPU is about 50-55 degrees celcius whilst im playing Overwatch, and CPU usage doesnt go above 50%.

    Would appreciate any kind of help! Thank you.
     
  2. Arkte

    Arkte Banned

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    First of all, if your video card has been OC'd, disable the OC and then check to see if the games work normally.
    If that doesn't work, create a new text document and paste the following text in to that document:

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]
    "TdrDelay"=hex(b):08,00,00,00,00,00,00,00
    Note that this is assuming you are using a 64 bit OS, if you're using a 32 bit OS you'll need to use this instead:

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]
    "TdrDelay"=dword:00000008
    Then save the file as: fix.reg

    Find the file you just created on the desktop and run it. Click yes to any windows that pop up, then ok, then restart your PC.

    If for some reason you still continue to get the error after this, create another text document and drag the fix.reg file in to the document. change the "08" to "10", then save the changes and run the file once more. Again, click yes to any dialog boxes, and then ok. A restart won't be needed after this one, and your problem should be fixed. Let me know if this works, if not I'll try and help you find the culprit and a workable solution.
     
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  3. Arkte

    Arkte Banned

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    Edit.. just noticed the part where you mentioned Win10. Ignore the 32 bit code, lol.
     
  4. OP
    Captain

    Captain •ßøbbÿ• ;p

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  5. Arkte

    Arkte Banned

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    If you have not manually OC'd your GPU then don't worry about that part, even if you have the OC'd edition of the card, it comes standard that way and generally runs better under those conditions (plus it's covered under warranty with a factory OC as well).
     
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  6. OP
    Captain

    Captain •ßøbbÿ• ;p

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    Alright, I tried running it, and pressed yes to the warning that first came up, which said registry editor... But now this one looks really sketchy, I'm afraid Im gonna duck something up even worse, is it ok if I press Yes to this? http://imgur.com/a/H3onO
     
  7. OP
    Captain

    Captain •ßøbbÿ• ;p

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    First code didn't work, gave me same rendering device error for OW, then windows popped up a message on the bottom right saying "your rendering device has been blocked from accessing hardware" or graphics card or something...
     
  8. Arkte

    Arkte Banned

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    Yes, you were supposed to select "yes" to the warning. Did you reboot after running the script? Also, if that did not work, try running the second option as I suggested.
     
  9. OP
    Captain

    Captain •ßøbbÿ• ;p

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  10. OP
    Captain

    Captain •ßøbbÿ• ;p

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    Same thing happened, it said application has blocked from accessing graphics card when OW crashed
     
  11. Arkte

    Arkte Banned

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    Yeah, that would be a Windows TDR error (Timeout Detection and Recovery). I believe there is an issue with your drivers that simply reverting will not fix. Do a complete removal of your drivers with this tool. You'll have to first install the program, then run it once it's installed. It will give you a warning stating that you are not in safe mode, and ask if you would like to run in safe mode. Select yes, and your PC will then reboot in safe mode. Once Windows has loaded in safe mode, the program will come back up. Select Intel from the drop down menu, then click Clean and Restart. Once the drivers finish uninstalling and the PC reboots, you'll want to go to here and do a fresh install of the latest Intel drivers. Reboot normally and try to run the game after you've done this, if you are still getting errors you may want to repeat the process, but this time with the Nvidia drivers. Let me know once you've done all of this.
     
  12. OP
    Captain

    Captain •ßøbbÿ• ;p

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    Aight bro, I did all the steps above, then went to the 2nd link u sent me and installed the intel utility thingy and it searched for new drivers then gave me this http://imgur.com/a/48uud
     
  13. Arkte

    Arkte Banned

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    So it's not presenting any driver updates whatsoever when you do a scan?
     
  14. OP
    Captain

    Captain •ßøbbÿ• ;p

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  15. Arkte

    Arkte Banned

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    Alright, in that case we'll just search for the drivers manually. First we need to find your chipset. Open Device Manager (you can simply press the windows key and type Device Manager in the search field to bring it up). Find the tab labeled as "IDE ATA/ATAPI controllers" and drop down the arrow to reveal the chipset series / family and controllers, then paste that information here.
     
  16. OP
    Captain

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  17. Arkte

    Arkte Banned

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    It doesn't list a chipset at all? Just the controller?
     
  18. OP
    Captain

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    Thats the only thing that came up when I pressed the arrow to expand =/
     
  19. OP
    Captain

    Captain •ßøbbÿ• ;p

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    One thing that came to my mind was, maybe I messed up my GPU by cleaning it off with air, so it came loose or something? lol. would that be even possible?
     
  20. Arkte

    Arkte Banned

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    Alright, go back to device manager, drop down the arrow by "Computer". It should show your device name (such as "ACPI x64-based PC). Right-click on it and click update driver.
     

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