His a Starter Edition not a vet (no one correct this terminology for the sakes of understanding) GMs are not gonna give him any game time because he has never payed for the game and upgraded, GMs only give game time to post subscribersAsk for like a day of game time so you can get a token, they'll help you.
I tried to convince gms in the live chat in this weekend to give me back the gold from AH that i forgot in my mailbox or to give me a free day of gametime so i could take it back by myself. It didn't work, LoL, they said since i'm a trial and i don't have the game they couldn't do it, so i tried to convince them that i have the game by showing that i have a level 85 DK and that the information in my account saying that i'm a starter was wrong and it was a bug or hacking, but this didnt worked too, oh well LoL... I'm still lucky that they didn't banned me...I had a GM refund the 120k I spent on tokens. They told me that Starters would not be able to use tokens. Although that particular GM could have been blowing smoke up my a$$.
Let us know how it turns out.